Frequently Asked Questions about Obtaining Medical Records
How do I request copies of my medical records?
You may visit the Health Information Management Department on the lower level of St. John’s Medical Center which is located at 1328 Twenty-Second Street Santa Monica, CA 90404 from 8:00 am to 4:30 pm Monday through Friday and complete an authorization to have your records released.
I do not have transportation, how can I get an authorization form?
A ChartOne representative would be happy to mail or fax an authorization form to you. You can request an authorization form by calling 310-829-8946 Monday through Friday from 8:00am-4:30pm. You can then mail or fax the authorization back to St. John’s Medical Center 1328 Twenty-Second Street Santa Monica, CA 90404
How long does it take to get copies of my medical records?
The normal processing time for fulfilling a request for medical records is 5-7 business days.
What is the cost for copies of medical records?
The cost for medical records when a patient requests the information is .25 per page. The cost is different if the records are requested by your insurance company or an attorney.
How do I pay for my medical records?
When your request for medical records is complete, you will receive an invoice from ChartOne by mail. The invoice will include the breakdown of the fees along with the address to send the payment to. You may also pay by credit card by calling 310-829-8946 after you receive your invoice. Once payment is received your records will be mailed to you. If you would rather pick up your records, note your request on the authorization form.